Frequently Asked Questions
Placing an Order
Once you are ready to place your order please email us at info@midnight-raven.co.uk
with the following details:
- Item name and price - prices are given in British Pounds (GBP)
- Method of payment (see options below)
- Your registered email address if paying via PayPal
- Your full name and shipping address
We will email you an invoice confirming your order and total amount due. Payment must be received within 5 days.
Items will be dispatched within 2 working days after receipt of payment via PayPal, or upon cleared funds if paying by cheque (please allow 5-7 working days).
Payment Options
UK: PayPal, cheque or postal order.
International: PayPal only.
Postage Costs & Insurance
UK: £6.00 (Special Delivery - insured, signature required on delivery).
International: £8.00 (International Signed-for Delivery - insured, signature required on delivery).
Customer Satisfaction
Please email us within 7 days of receipt if you are unhappy with your purchase and we will arrange an exchange or refund. The original postage charge is non-refundable and the buyer must bear the return postage cost. The item must be returned unworn, in its original box or pouch, packaged securely and sent via insured post, otherwise it will not be accepted.
Earrings are not returnable (unless faulty or damaged) for hygiene reasons. Please note we cannot accept returns on any jewellery which has been custom made or altered to fit.
Photographic Accuracy
While every effort has been made to present colours as close to the original as possible, colour accuracy of images cannot be guaranteed due to variations in system set-up and monitors.
Please note that items are not shown to scale in the photographs. Approximate dimensions are included in each individual description.
Privacy Policy
All personal and contact information remains confidential and will not be sold or passed on to any third party.